Returns & Exchange Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Eligible Items

• Items must be unused, unwashed, and in their original packaging.
• All tags and labels must be attached.
• Items must be in the same condition as received.

Non-Returnable Items

• Personalized or custom-made products.
• Earrings and body jewelry (for hygiene reasons).
• Incense, candles, and consumable goods once opened.
• Items marked as "Final Sale" at the time of purchase.

How to Initiate a Return

1. Contact us at support@soulhub.shop with your order number.
2. We will review your request and provide a return shipping address within 2 business days.
3. Securely package the item and ship it back using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

• Refunds are processed to the original payment method within 5-10 business days after we receive the returned item.
• Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
• A restocking fee of 10% may apply to items returned without original packaging.

Exchanges

If you need a different size or variant, please return the original item and place a new order. We do not currently offer direct exchanges for different products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

International Returns

For international orders, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot process refunds for items lost in transit.

Contact

For return and exchange inquiries: support@soulhub.shop

Please include your order number and a brief description of the issue in your email.

Last updated: April 10, 2026